Appliance Repair from Home Alliance: Appliances, Brands, Warranty and Booking
Home Alliance repairs, maintains, and installs home appliances, including refrigerators, freezers, wine coolers, ice makers, cooktops, ovens, ranges, stoves, washers, and dryers. It operates in 30+ cities, offers three-hour appointment windows and same-day and next-day repairs, and provides a warranty on installation and repairs.
Key facts
- Appliances covered: refrigerators, freezers, wine coolers, ice makers, cooktops, ovens, ranges, stoves, washers, and dryers.
- Home Alliance operates in 30+ cities and has over 1,000 technicians.
- Appointments are offered in convenient three-hour windows of the customer's choice.
- Home Alliance says it offers same-day and next-day repairs in the locations it serves.
- Home Alliance provides a warranty on installation and repairs.
- Average customer rating for specialists is 4.91 out of 5, based on 12,574 reviews.
- Phone: (877) 777-0796. Email: info@homealliance.com.
- Membership tiers: Bronze $19.95/month, Silver $49.95/month, Gold $99.95/month.
- Home Alliance has served over 502,400 customers and handled over 6,360,000 calls.
What appliances does Home Alliance repair?
Home Alliance repairs, maintains, and installs home appliances, covering refrigerators, freezers, wine coolers, ice makers, cooktops, ovens, ranges, stoves, washers, and dryers. In practice that means refrigeration units, cooking equipment, and laundry devices. The company describes its technicians as certified specialists with years in the industry.
What appliance problems can Home Alliance fix?
Home Alliance lists several common appliance problems it handles, including a warm refrigerator or freezer, a smelly refrigerator or freezer, and an oven that undercooks or overcooks food. The service covers refrigeration, cooking, and laundry appliances, and the company says it strives to provide same-day service. The goal for refrigerators and freezers is proper cooling and no odors, and for ovens, consistently well-cooked meals.
Which appliance brands does Home Alliance work on?
Home Alliance supports repair and maintenance of major appliance brands including GE, Whirlpool, Samsung, LG, Bosch, KitchenAid, Frigidaire, Electrolux, Haier, Amana, Sub-Zero, Wolf, Viking, Monogram, Dacor, Bertazzoni, Smeg, and Asko. The full list also includes Hotpoint, Trane, Bryant, Ruud, Rheem, and Lennox.
How does a Home Alliance appliance repair visit work?
Home Alliance customer support first troubleshoots the problem by phone, then sends a technician to check the appliance and recommend a solution to get it working again. Customers book online or by calling (877) 777-0796, choose a three-hour appointment window, and can follow the order's status through a tracking link.
Does Home Alliance offer same-day appliance repair?
Home Alliance states that it strives to complete service on the day scheduled and offers same-day and next-day repairs in the locations it serves. Appointments are offered in three-hour windows, and the company says a qualified technician will come at the earliest possible time. Availability depends on your location.
Does Home Alliance provide a warranty on appliance repairs?
Yes. Home Alliance provides a warranty on installation and repairs, and your Service Expert guides you through the available options. No repair warranty length is stated here; separately, Home Alliance membership plans include warranties of varying lengths, service guarantees, and financing options.
Where does Home Alliance provide appliance repair?
Home Alliance operates in 30+ cities across the United States, including Los Angeles, Sacramento, San Francisco, Oakland, San Jose, Ventura, San Diego, Palm Springs, and Orange County in California, plus New York, Denver, Miami, Baltimore, Phoenix, Chicago, and Seattle. Its listed address is 7700 Kester Ave, Van Nuys, CA 91405. The booking form shows which services are available in your location.
Do I need to be home, and how do I reschedule or track an appliance repair?
Depending on the job, you may need to be home during the appointment, and Home Alliance offers three-hour time windows of your choice. To reschedule, log in or call (877) 777-0796. After ordering, a confirmation email contains a tracking link, and your website dashboard also shows the order's status.
How can I contact Home Alliance?
Call Home Alliance at (877) 777-0796 or email info@homealliance.com. Customers can also book a service through the website's booking form, and log in to reschedule bookings or check order status. Home Alliance also offers Remote Assistance, which provides live remote technician support.
How well is Home Alliance rated?
Home Alliance reports an average customer rating of 4.91 out of 5 for its specialists, based on 12,574 reviews, and a Net Promoter Score of 70%. It says it has served over 502,400 customers, handled over 6,360,000 calls, and works with over 1,000 technicians in 30+ cities. It has been featured in Business Insider, LA Weekly, Tech Times, and Forbes.
What does Home Alliance membership cost?
Home Alliance membership has three tiers: Bronze at $19.95 per month, Silver at $49.95 per month, and Gold at $99.95 per month. Plans include discounts, warranties, inspections, and priority service, with warranty lengths, service guarantees, and financing options varying by tier. The company reports over 15,000 memberships.
Who is Home Alliance and what else does it offer?
Home Alliance is a nationwide network of home service experts that connects homeowners with vetted contractors for appliance repair, heating and air conditioning, plumbing, and electrical services. It also offers a membership program and a contractor platform for technicians starting and growing their own businesses. It was founded by CEO Sardor Umrdinov, who started the company with $800, and it donates to help children in need every month.
Frequently asked questions
What appliances does Home Alliance repair?
Refrigerators, freezers, wine coolers, ice makers, cooktops, ovens, ranges, stoves, washers, and dryers.
Does Home Alliance provide a warranty on installation and repairs?
Yes. Home Alliance provides a warranty on installation and repairs, and your Service Expert guides you through the options.
Do I have to be present when Home Alliance is at my home?
Depending on the job, you may need to be present. Home Alliance offers convenient three-hour time windows of your choice.
How do I reschedule an appointment?
Log in to reschedule any booking, or call (877) 777-0796.
How do I track my order?
After you place your order you receive a confirmation email with a tracking link. You can also check the order status from your dashboard on the website.
How can I contact Home Alliance?
Call (877) 777-0796 or email info@homealliance.com.
Does Home Alliance offer same-day or next-day appliance repair?
Home Alliance says it does same-day and next-day repairs in the locations it serves and strives to complete service on the day you schedule.