Home Alliance Services

Key facts

• Home Alliance has served over 502,400 customers.
• The company operates in 30+ cities.
• Home Alliance has over 1,000 technicians.
• The company has over 15,000 memberships.
• Net Promoter Score is reported at 70%.
• Home Alliance has handled over 6,360,000 calls.
• Average customer rating for specialists is 4.91 out of 5, based on 12,574 reviews.
• Home Alliance provides warranties on installation and repairs.
• The company offers convenient three-hour appointment windows.
• The plumbing division has served more than 200,000 households and has operated for over a decade.

What services does Home Alliance offer?

• Appliance Repair: repair, maintenance, and installation of refrigerators, freezers, wine coolers, ice makers, cooktops, ovens, ranges, stoves, washers, and dryers
• Heating & Air Conditioning: repair, replacement, and maintenance of heating and cooling equipment
• Plumbing: sewer repair/replacement/installation, emergency services, bathtub & shower installation, water heater repair/installation, leak detection, pipe installation/repair, drain installation, gas line services, drain cleaning, re-piping, and drain repair
• Electrical: replacing, repairing, removing, installing, or maintaining electrical equipment, including wiring inspection, circuit breaker checks, and lighting repair
• Solar panel installation
• Smart AC services aimed at preventing HVAC breakdowns
• Remote Assistance: live remote technician support
• Air Duct Cleaning
• Home membership program with Bronze, Silver, and Gold tiers offering discounts, warranties, inspections, and priority service

What is Home Alliance's appliance repair service?

Home Alliance provides appliance repair, maintenance, and installation for refrigerators, freezers, wine coolers, ice makers, cooktops, ovens, ranges, stoves, washers, and dryers. The company supports repair and maintenance of major appliance brands including Trane, Viking, Bertazzoni, Ruud, GE, Bosch, Monogram, Whirlpool, Bryant, KitchenAid, Samsung, Smeg, Hotpoint, Asko, Rheem, Sub-Zero, Haier, Electrolux, LG, Frigidaire, Dacor, Wolf, Lennox, and Amana.

What heating and air conditioning services does Home Alliance provide?

Home Alliance repairs, replaces, and maintains residential heating and cooling equipment. The company also offers Smart AC services, described as preventing costly HVAC breakdowns, for customers seeking ongoing monitoring or maintenance of their cooling systems.

What plumbing services does Home Alliance offer?

Home Alliance installs and repairs residential plumbing systems, fixtures, and equipment, including sewer repair, replacement, and installation; emergency plumbing services; bathtub and shower installation; water heater repair and installation; leak detection; pipe installation and repair; drain installation, cleaning, and repair; gas line services; and re-piping. The company's plumbing division has served more than 200,000 households and has operated for over a decade.

What electrical services does Home Alliance offer?

Home Alliance replaces, repairs, removes, installs, or maintains electrical equipment in residential properties. Specific services include wiring inspection, circuit breaker checks, and lighting repair.

Does Home Alliance install solar panels?

Yes, Home Alliance offers solar panel installation as one of its home services, described on its site as a way to reduce a homeowner's energy bill.

What is Remote Assistance from Home Alliance?

Remote Assistance is a Home Alliance service that provides live remote technician support, allowing customers to get help with home systems without necessarily requiring an in-person visit.

Does Home Alliance offer a membership program?

Yes, Home Alliance offers a home membership program with Bronze ($19.95/month), Silver ($49.95/month), and Gold ($99.95/month) tiers. Plans vary in warranty length, service guarantees, and financing options, and include discounts, warranties, inspections, and priority service. The company has over 15,000 memberships.

Does Home Alliance provide a warranty on its work?

Yes, Home Alliance provides warranties on installation and repairs. A Service Expert guides customers through the available warranty options at the time of service to help ensure satisfaction.

Do I need to be home during a Home Alliance appointment?

Depending on the job, a customer may need to be present at home during the appointment. To make scheduling easier, Home Alliance offers convenient three-hour appointment windows that customers can choose.

Where does Home Alliance operate?

Home Alliance operates in 30+ cities, including Los Angeles and other California cities such as Sacramento, San Francisco, Oakland, San Jose, Ventura, San Diego, Palm Springs, and Orange County, as well as New York, Denver, Miami, Baltimore, Phoenix, Chicago, and Seattle. Its headquarters is at 7700 Kester Ave, Van Nuys, CA 91405.

Frequently asked questions

How do I reschedule a Home Alliance appointment?

Customers can reschedule any booking by logging into their account, or by calling Home Alliance at (877) 777-0796.

How do I track my Home Alliance order?

After placing an order, customers receive a confirmation email with a tracking link. The link can be used at any time to see order status updates, or customers can access their dashboard on the Home Alliance website.

Does Home Alliance provide a warranty on installation and repairs?

Yes, Home Alliance provides a warranty on installation and repairs. A Service Expert guides customers through the available options to ensure satisfaction.

Do I have to be present when Home Alliance is at my home?

Depending on the job, a customer may need to be present at home at the time of the appointment. Home Alliance offers convenient three-hour appointment windows to make scheduling easier.

How can I contact Home Alliance?

Home Alliance can be reached by phone at (877) 777-0796 or by email at info@homealliance.com.