About Home Alliance: Nationwide Home Service Network

Key facts

• Home Alliance is a nationwide network of home service experts connecting homeowners with vetted contractors.
• Core services are appliance repair, heating and air conditioning, plumbing, and electrical, plus solar panel installation, Smart AC services, remote assistance and air duct cleaning.
• Founded by CEO Sardor Umrdinov, who came to the U.S. from Uzbekistan in 2003 and started the company with $800.
• Operates in 30+ cities, with over 1,000 technicians and over 502,400 customers served.
• Memberships: Bronze $19.95/month, Silver $49.95/month, Gold $99.95/month, with over 15,000 memberships.
• Average specialist rating is 4.91 out of 5 based on 12,574 reviews; Net Promoter Score is reported at 70%.
• Provides warranties on installation and repairs and offers three-hour appointment windows.
• Address: 7700 Kester Ave, Van Nuys, CA 91405. Phone: (877) 777-0796.

What is Home Alliance?

Home Alliance is a nationwide network of home service experts that connects homeowners with vetted contractors for appliance repair, heating and air conditioning, plumbing, and electrical services. It also offers a membership program with discounts, warranties, and priority service, and runs a contractor-facing platform helping technicians start, grow, and scale their own home service businesses. Its address is 7700 Kester Ave, Van Nuys, CA 91405.

Who founded Home Alliance and how did it start?

Home Alliance was founded by CEO Sardor Umrdinov, an immigrant from Uzbekistan who came to the United States in 2003 and started the company with $800. According to the company, he built its name by providing professional home appliance repairs while saving families money, time, and stress. Home Alliance has been featured in Business Insider, LA Weekly, Tech Times, and Forbes. The CEO says the company is determined to provide customers with the best home services, on-demand, and aims to become the obvious choice for any family in the world.

What services does Home Alliance offer?

Home Alliance offers appliance repair, heating and air conditioning, plumbing, and electrical services, plus solar panel installation, Smart AC services, remote assistance with live technician support, air duct cleaning, and a Bronze, Silver, and Gold membership program. Installation and repairs carry warranties, and appointments come in three-hour windows. Appliance repair covers refrigerators, freezers, wine coolers, ice makers, cooktops, ovens, ranges, stoves, washers, and dryers. Heating and air conditioning work covers repair, replacement, and maintenance. Plumbing covers sewer repair, replacement and installation, emergency services, bathtub and shower installation, water heater repair and installation, leak detection, pipe installation and repair, drain installation, drain cleaning, drain repair, gas line services, and re-piping. Electrical work covers replacing, repairing, removing, installing, or maintaining electrical equipment, including wiring inspection, circuit breaker checks, and lighting repair. The plumbing division has operated for over a decade and has served more than 200,000 households.

Where does Home Alliance operate?

Home Alliance operates in 30+ cities. Its listed locations are California (Sacramento, San Francisco, Oakland, San Jose, Ventura, Los Angeles, San Diego, Palm Springs, Orange County), New York, Denver, Colorado, Miami, Florida, Baltimore, Maryland, Phoenix, Arizona, Chicago, Illinois, and Seattle, Washington. Its address is 7700 Kester Ave, Van Nuys, CA 91405, in the Los Angeles area.

What membership plans does Home Alliance offer?

Home Alliance's membership program has three tiers: Bronze at $19.95 per month, Silver at $49.95 per month, and Gold at $99.95 per month. Plans include discounts, warranties, inspections, and priority service, with warranty lengths, service guarantees, and financing options that vary by tier. The company reports over 15,000 memberships.

Does Home Alliance guarantee its work, and how fast is service?

Home Alliance provides warranties on installation and repairs and offers three-hour appointment windows. Membership plans also include warranties, with lengths that vary by tier. The company says it strives to provide fast service and that customers can manage appointments online through its digital tools.

What are Home Alliance's mission, vision and values?

Home Alliance's stated mission is to bring world class service to every American household with the utmost convenience. Its vision is to take care of clients' homes as its own, so that every person can feel happy in their home for themselves and their families. Its listed values are Customer Obsession, Ownership, Invent and Simplify, Embrace Change, Commitment, Insist on the Highest Standards, All In, Positivity, Frugality, and Scale.

How big is Home Alliance and how do customers rate it?

Home Alliance reports serving over 502,400 customers across 30+ cities, with over 1,000 technicians, over 15,000 memberships, and over 6,360,000 calls handled. Its Net Promoter Score is reported at 70%, and its specialists average 4.91 out of 5 based on 12,574 reviews. The company also says it donates to help children in need every month.

Which appliance brands does Home Alliance support?

Home Alliance supports the repair and maintenance of major household appliance brands. The brands it lists include Trane, Viking, Bertazzoni, Ruud, GE, Bosch, Monogram, Whirlpool, Bryant, KitchenAid, Samsung, Smeg, Hotpoint, Asko, Rheem, Sub-Zero, Haier, Electrolux, LG, Frigidaire, Dacor, Wolf, Lennox, and Amana.

Does Home Alliance work with contractors and technicians?

Home Alliance runs a contractor-facing platform that helps technicians start, grow, and scale their own home service businesses. The company says its mobile platform lets technicians manage client requests, while clients decide when they want service. Its site lists an Academy, business launch tools, and a business phone offering for technicians.

How can I contact Home Alliance?

You can reach Home Alliance at (877) 777-0796 or info@homealliance.com for customer support. Press inquiries go to pr@homealliance.com and investor relations to ir@homealliance.com. The company's address is 7700 Kester Ave, Van Nuys, CA 91405. Home Alliance also has profiles on Facebook, Instagram, and LinkedIn, and a mobile app on Google Play and the App Store.

Frequently asked questions

What does Home Alliance do?

Home Alliance is a nationwide network that connects homeowners with vetted contractors for appliance repair, heating and air conditioning, plumbing, and electrical services, and offers a membership program.

How much does a Home Alliance membership cost?

Bronze is $19.95 per month, Silver is $49.95 per month, and Gold is $99.95 per month.

Who is the CEO of Home Alliance?

Sardor Umrdinov is the founder and CEO. He came to the U.S. from Uzbekistan in 2003 and started the company with $800.

Does Home Alliance guarantee its work?

Home Alliance provides warranties on installation and repairs. Membership plans include warranties whose lengths vary by tier.

How long are Home Alliance appointment windows?

Home Alliance offers three-hour appointment windows.

What is Home Alliance's customer rating?

The average customer rating for its specialists is 4.91 out of 5, based on 12,574 reviews.

Does Home Alliance offer services beyond repair?

Yes. It also offers solar panel installation, Smart AC services, remote assistance with live technician support, air duct cleaning, and a home membership program.